Beware of Mobility Scooter Store Refund Policies

Make sure you can get a refund before you buyRecently I read a story about an elderly man who bought his 80 yr old wife a mobility scooter for Christmas.  His wife dreamed of riding a mobility scooter on the seafront on Christmas Day.  She died a day before Christmas.  Her husband was devastated.  When he went to return the brand new scooter the store denied him a refund.  They said they don’t give refunds, period.  I really feel for this elderly man.

So I thought it would be important for you to learn about the return policy of the scooter store where you purchase your scooter.  Most stores are good with returns but just beware.

Here is a summary of the return policies of popular online mobility scooter stores where our visitors have been buying.:

1800WheelChair.com 30-Day refund policy with 10% restocking fee.  1800Wheelchair was one of the first merchants to sell mobility scooters online.  They have a solid reputation and have sold many scooters online.  Their customers have given them great reviews.

SpinLife.com 30-Day refund policy. Cushions have a 15% restocking fee, all power chairs have a 10% restocking fee and ultra lightweight wheelchairs, sport wheelchairs, handcycles and any custom-ordered items are non-returnable.  Spinlife has a remarkable collection of mobility scooter customer reviews.

Scooterville.com 30 Day refund policy. A refund of 100% of the purchase price will be issued on exchanges if merchandise is returned unused and in its original packaging within 30 days of receipt of the item.

Scooter.com 30 Day refund policy.  If you are not satisfied with your purchase – you can return or exchange the item within 30 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging.

1 Comment
  1. Reply TopMobility.com January 15, 2011 at 9:01 am

    http://www.topmobility.com/30_day_return_policy.htm

    If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling and restocking fees that apply.
    The product must be returned in new condition, in original boxes, and with all paperwork, parts and accessories in order satisfy our return policy.

    Returnable products require a restocking fee and this will be determined as below.

    • Scooters: 10% restocking fee
    • Power Chairs, Auto Lifts & Ramps: 15% restocking fee
    • Lift Chairs & Manual Wheelchairs: 20% restocking fee
    •Adjustable Beds: 25% restocking fee
    •All other items: 15% restocking fee

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